MyChart FAQs

About MyChart

MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With MyChart, you can:

Communicate with your doctor
Pay copays and bills
Manage appointments online
Use eCheck-In
Request prescription refills
Access your health history
Link to your family's health record
View vaccine information and lab results
For more information about MyChart, check out www.mychart.com/features.

Is there a fee to use MyChart?

No, MyChart is a free service for all patients.

What do I need to use MyChart?

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

Enrollment Questions

How do I sign up?

There are several different methods of MyChart signup that might be used by different departments across your healthcare organization:

Clinic staff might sign you up directly while you're at the front desk or in the exam room.
You might receive a MyChart activation code on your After Visit Summary or on a billing statement.
You might receive a text message or email with an activation code when you come in for a visit.
You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.

Can you send me a new activation code if I have lost it, let it expire, or did not receive it?

If you don't have an activation code, you can request one on the sign-up page. You can also contact us at 225-215-7245 or email mychart@womans.org. After we verify your information, you will receive a new code.

My activation code does not work. What should I do?

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, call our MyChart Patient Support Line at 225-215-7245 or email mychart@womans.org.

Your Medical Record

When can I see my test results in MyChart?

With MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in MyChart.

If I send a message to my provider, when can I expect a reply?

You will generally receive a response within 1-3 business days. Note that MyChart messages should not be used for urgent situations. Please call your provider's office if the situation requires immediate attention or dial 911 if it is an emergency.

Where can I update my personal information?

On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.

How do I change my legal name in MyChart?

To request to change your legal name, call our MyChart Patient Support Line at 225-215-7245 or email mychart@womans.org.

What should I do if some of my information in MyChart is incorrect?

Your MyChart information comes directly from your electronic health record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic health record after each visit.

If I already had a patient portal account with Woman's, what will happen to the account and my data?

After February 1, 2024, your access will be changed to view-only so you will still have access to your data but you will not be able to message your care team or see new clinical data. Some of your clinical data will be converted and available in MyChart

Technical Questions

I forgot my username or password. What should I do?

If you're having trouble logging in, click the Forgot Username? or Forgot Password? link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our MyChart Patient Support Line at 225-215-7245 or email mychart@womans.org to request assistance.

I didn't receive my two-step verification code. What should I do?

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn't receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file. If this is the case, call our MyChart Patient Support Line at 225-215-7245 or email mychart@womans.org for quick support.

I was logged out of MyChart. What happened?

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.

What do I do if I get locked out of my account?

To have your account re-activated, call our MyChart Patient Support Line at 225-215-7245 or email mychart@womans.org.

I have multiple MyChart accounts. How do I link them together?

If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as: